Terms of trade

1. Trade accounts

1.1 We sell only to businesses that buy goods to resell. We don't sell to consumers. There are two kinds of account: retailer accounts for shops and online stores that sell to the public, and wholesale accounts for wholesalers and distributors that sell on to other businesses. Each has its own prices and minimum orders, and we decide which kind of account to open.

1.2 Anyone can apply for a trade account. We may ask for evidence that you are a trading business, such as a shop address, a company number, a VAT number or a website, and we may decline an application without giving a reason.

1.3 Trade prices, price lists and any preview links we send are confidential. Please don't share them outside your business.

1.4 We may suspend or close an account that breaks these terms, including section 10.

2. Prices

2.1 Prices are per unit in pounds sterling, as shown in your account when you place your order. Wholesale prices are for wholesale accounts only, and you must not show them to retailers.

2.2 We are not currently registered for VAT, so no VAT is added to our prices. If that changes, VAT will be shown separately on our invoices.

2.3 Prices can change when our suppliers' prices or exchange rates change. The price on your pro forma invoice is the price you pay, and it is fixed once you've paid.

2.4 Recommended retail prices (RRPs) are a guide only. You are free to set your own selling prices.

3. Minimum orders

3.1 Retailer accounts: your first order must be at least £150 in goods, and reorders at least £100.

3.2 Wholesale accounts: your first order must be at least £1,000 in goods, and reorders at least £500.

3.3 You can mix products and brands to reach the minimum.

3.4 Some products are sold only in packs or cases. The pack size is shown on each product.

4. Ordering

4.1 Sending an order request through the website, or by email, is an offer to buy. A contract is formed when we send you a pro forma invoice confirming the goods and the total.

4.2 If an item is unavailable or its lead time has changed, we'll tell you on the pro forma, and you can change or cancel your order before paying.

5. Payment

5.1 Orders are paid in advance by bank transfer against our pro forma invoice. Please quote the pro forma number as your payment reference.

5.2 A pro forma is valid for 7 days. If it isn't paid by then, we may cancel the order.

5.3 Once you've traded with us regularly, you can ask about payment terms. Any credit terms are agreed in writing.

6. Delivery

6.1 We deliver to business addresses throughout the United Kingdom. Charges and dispatch times are on our delivery and returns page and are confirmed on your pro forma.

6.2 Delivery dates are estimates. We'll keep you informed of any delay, but we're not liable for losses caused by a late delivery.

7. Ownership and risk

7.1 Risk in the goods passes to you on delivery. Ownership passes to you once we have received payment in full.

8. Damaged, missing and faulty goods

8.1 Please report damaged, missing or incorrect items within 2 working days of delivery, and faulty goods within 30 days of delivery. We'll replace the goods, or give you a credit or refund.

9. Returns

9.1 Goods that aren't faulty can be returned only with our written agreement, in their original, unopened and resaleable condition, within 14 days of delivery. You pay the return carriage, and a restocking charge of up to 15% may apply.

10. Reselling our brands

10.1 You may resell our products through your shop and your own website.

10.2 Some brands don't allow their products to be sold on online marketplaces such as Amazon or eBay. If that applies, we'll tell you on the product or brand page or on your pro forma, and you agree to follow it.

10.3 Please don't use a brand's logos or images in a way that suggests you are the brand or its official distributor.

11. Liability

11.1 Our total liability for any order is limited to the price paid for that order. We're not liable for loss of profit, loss of business or indirect losses.

11.2 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

12. General

12.1 We aren't responsible for delays caused by events outside our reasonable control.

12.2 We may update these terms. The version on this page when you place an order applies to that order.

12.3 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

12.4 Crowsons Global Ltd, registered in England and Wales, company number 16709080. Registered office: 38 Ringstead Road, Peterborough, England, PE4 7PN. Email: rhys@crowsonsglobal.com.